FAQ - MsB Manager

Frequently Asked Questions FAQ

1) What is MSB?

The term refers to “Money Services Business”. This classification includes various types of businesses in the U.S. market, such as check cashing services, money order issuers, and others. Among them are businesses providing money transfer services, which are the primary clients of MsB Manager.

2) What does MsB Manager offer?

MsB Manager is a simple platform designed to help small money transfer businesses manage all their operations in one place. With MsB Manager, stores can organize customer data, track transaction histories, manage multiple providers, store all business documents (including customer documents), respond quickly to audits, and much more.

3) What happens if I don’t have time to register a transaction in the system?

No problem! MsB Manager allows you to batch register transactions at the end of the day during cash closing. This way, you can continue serving your customers without interruptions and input all the necessary information later, ensuring that your data is organized and up to date in the system. This streamlines your operations and helps you avoid delays or inconsistencies in managing your store.

4) What is the storage space of each plan?

The storage capacity for documents depends on the plan you select. If you reach your storage limit, the system will notify you. At that point, you can purchase additional storage, upgrade your plan, or delete older records to free up space.

5) Can I take a test before deciding?

Yes, you can try MsB Manager for free for 14 days. This trial period allows you to explore all the features and see how the software can simplify the management of your money transfer business.

6) Why do I need management software for my money transfer store?

A management software like MsB Manager optimizes your operations, gives you full control over your business, and helps you make strategic decisions. In the money transfer industry, safeguarding data and avoiding errors is critical. MsB Manager centralizes information, connects data from different providers, and automates tasks like generating sales reports, protecting your operations, and saving time. It simplifies your management so you can focus on growing your business.

7) Are transactions registered automatically?

No, registrations are not automated. However, MsB Manager simplifies the process. You can register transactions in real-time or in bulk at the end of the day during cash closing. This ensures that your team keeps everything organized and updated without impacting customer service.

8) Is there any installation cost?

There are no installation fees. Once you subscribe to a plan, we’ll create your login credentials so you can immediately start using the system. After the trial period, only the monthly or annual fee—depending on your selected plan—will apply. You’ll also have access to free support to help you with any questions through email, chat, or WhatsApp.

9) How do I resolve doubts about the plans?

If you have questions about the plans, you can contact one of our specialists. Click here to speak with us, and we’ll help you choose the plan that best suits your needs.

10) How does the support service work?

MsB Manager provides manuals and tutorial videos to help you make the most of the platform's features. Additionally, our support team is available to assist with any questions or provide personalized help, including scheduling assistance with implementation.

You can submit a ticket directly via the support button in your portal or contact us through our customer service hotline. Our business hours are Monday to Friday, from 8:00 AM to 6:00 PM.

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