[PORTUGUESE] Para ler nossa Política de Privacidade em Português clique aqui.
[SPANISH] Para leer nuestra Política de Privacidad en Español haga clic aquí.
MSB Manager, LLC. Privacy Policy
1. Initial Considerations
MsB Manager, LLC. (“MsB Manager” or “we”) takes privacy seriously. In this Privacy Policy (“Policy”), we explain how we use, store, share, and protect the personal data collected during the use of our services and solutions (collectively, the “Services”) and visits to our websites, blogs, and social media. We also describe how data subjects can exercise the rights provided by applicable law. The personal data we collect depends on the context of your interactions with our Services. In this Policy, we explain how we handle the data of MsB Manager customers (“Customers”), the consumers of our Customers (“Consumers”), and users of our websites, blogs, and social media (“Visitors”) – collectively referred to as “Data Subjects” or “you.”
2. Customers
2.1 Information We Collect
When you (for the purposes of this section, “Customer and Customer account users”) use or interact with the Services, we collect your personal and/or professional data, which may be divided into two categories:
(i) Data provided by you:
- Professional contact details, such as name, job title, company, location, phone, and email;
- Marketing preferences;
- Account credentials, such as email address, user ID, and password;
- Payment information, such as credit card and bank details, and billing address;
- Data related to technical support and troubleshooting, including support ticket data and content of communications with us;
- Financial data, such as billing, revenue, expenses, and cash flow information;
- Third-party data when using our platforms and services, according to the contracted terms of service.
(ii) Data collected automatically by us:
- Data about the devices used to access the Services, such as IP address, operating system, geolocation, and device identifier;
- Log data, such as IP address and activities on the Services, including date and time, pages viewed, and features used;
- Navigation and usage data of the Services, including performance of the Services and metrics related to email and other communications.
2.2 How We Use This Data
We use the data collected or received as a result of using the Services for the following purposes:
- To fulfill our contractual obligations, including creating and generating access, verifying identity, collecting amounts owed, and personalizing services;
- To notify about changes in our products and services;
- To reinforce our security and protection procedures;
- To conduct internal operations, such as support, troubleshooting, and data analysis;
- To provide information about other services and/or products we offer that are similar to those contracted;
- To evaluate the effectiveness of advertising and provide relevant advertising;
- To manage risks and detect, prevent, and/or correct fraud or illegal activities;
- To establish, exercise, and defend rights in judicial, administrative, or arbitration processes;
- For other purposes disclosed at the time of collection or as authorized by law.
3. Consumers
3.1 Consumer Data Received from Our Customers
When you (referred to in this section as “customers of our clients”) use a customer’s services to make money transfers, and our customers register your information in our software, we collect the information they provide us. MsB Manager, LLC. is not responsible for the privacy or security practices of its customers. To understand how your data is processed by our customers or by money transfer companies, please refer to their relevant privacy policies.
- Identification data, such as name, phone, address, job title, SSN/ITIN number, date of birth;
- Financial data, such as income, taxes, salary proofs, and other related documents;
- Transfer history, such as data on previous transactions conducted by customers;
- Beneficiary data such as name, PIX key, bank information, CPF, etc.
3.2 How We Use This Data
We use the data provided by our customers as a result of using the Services for the following purposes:
- To provide and manage the software services contracted by the customer, including creating and updating financial transfer histories;
- To develop marketing strategies for our customers, enabling them to offer relevant advertising to you;
- To provide information and reports so the customer can offer better support and customer service;
- To conduct internal analyses and reports to improve the customer’s services;
- To manage risks and detect, prevent, and/or correct fraud or illegal activities.
4. Visitors
This section applies to the personal data we collect when you (for the purposes of this section, “Visitors”) visit the MsB Manager, LLC websites, blogs, and social media.
4.1. Data Collected by Us
(i) Data provided by you:
Our websites and blogs offer various contact forms. You may provide personal data, for example, by expressing interest in obtaining more information about our products and services, participating in surveys, subscribing to our newsletter, downloading informational content, or contacting us through other means. This data includes:
- Professional contact details, such as name, job title, company, location, phone, and email;
- Area of expertise and interest;
- Nature of your communication with us;
- Marketing preferences;
- Any information you wish to share with us.
(ii) Data collected automatically by us:
When you use our websites, we may automatically collect and store data. This data includes:
- Data about the devices used to access the Services, such as IP address, operating system, browser information, geolocation, and unique device identifiers;
- Navigation data, i.e., how you use and interact with our Services and informational materials;
- Professional contact details, such as name, job title, company, location, phone, and email;
- Area of expertise and interest;
- Nature of your communication with us;
- Marketing preferences;
- Any information you wish to share with us.
4.2 How We Use This Data
We may use the data collected or received as a result of using our websites for the following purposes:
- To provide, personalize, and improve our websites;
- To reinforce security and protection procedures;
- To conduct internal operations, such as troubleshooting and data analysis;
- To process transactions and manage online accounts;
- To send marketing communications and recommend products or services based on your preferences;
- To evaluate advertising effectiveness and offer relevant advertising;
- To manage risks and detect, prevent, and/or correct fraud or illegal activities.
5. Sharing Information
We may share the personal data we collect with third parties and business partners for the provision and integration of the Services. This data sharing is based on the following criteria and purposes:
- Third-Party Service Providers: We work with service providers who help us operate, execute, improve, understand, personalize, process payments, provide support, and advertise our Services. When we share data with third-party service providers, they are required to use your data in accordance with our instructions and terms, or with your consent where applicable.
- Regulatory and Judicial or Administrative Authorities: We may share your personal information to provide information requested by competent authorities regarding a particular Data Subject and the transactions carried out. Additionally, we may share your personal data with government authorities or private entities to prevent fraud and abuse, investigate legal violations, or address suspicions of non-compliance with our policies and contracts.
- With Your Authorization: In other cases not mentioned above, if we intend to share your personal data and information, we will send you a notice with information about the sharing and request your consent for the specific purpose of that sharing.
5.1. Third-Party Payment Processors
We currently use third-party payment processors for online payment services. If you make a payment through the MsB Manager Services, your Personal Information may be collected directly by these processors, not by us, and will be subject to the third-party privacy policy. We have no control over and are not responsible for the collection, use, and disclosure of your Personal Information by third parties.
6. Cookies and Tracking Technologies
We may use various technologies to automatically collect and store data about the use of the Services. These technologies may include cookies, pixels, web beacons, and SDKs. The use of cookies to track and store information will allow MsB Manager to provide a more personalized service, according to user characteristics and interests, enabling the delivery of specific content and enhancing your online experience.
Generally, cookies are used to:
- Provide differentiated services, remembering who the user is and their browsing habits, as well as accessing their registration information at https://msbmanager.us or https://blog.msbmanager.us (stored on our servers).
- Monitor the progress of promotions. When a promotion organized by us uses cookies, the recorded information indicates the user’s score.
- Measure certain navigation patterns, map areas of the MsB Manager website visited by the user, and their visit habits. We use this information to review user browsing routines and offer more personalized content and/or services.
- Facilitate and expedite form filling. The information contained in each user’s cookies can be used to pre-fill existing data collection forms on the Internet.
- Advertisers, partners, and/or sponsors of MsB Manager may use their own cookies, which are not covered by this Policy. We suggest that users check the privacy policies of these companies.
Users have the option to disable cookies in their browser settings or by changing antivirus program tools. However, this may alter how you interact with our or other sites and may affect or prevent logging into programs, sites, or forums on our and other networks.
7. Interactions with Third-Party Websites
MsB Manager, LLC. has links to other websites on the Internet. However, we are not responsible for these websites and their content. Additionally, we do not share, endorse, monitor, validate, or accept how these websites or content storage tools collect, process, and transfer your personal and private information. We recommend that you review the privacy policies of these websites for information on how they use your personal information.
We may log your access to third-party websites for the purpose of measuring their importance to our clients.
8. Security
Information in the MsB Manager, LLC. account is password-protected so that only the user has access to their personal information. The password is confidential, and we recommend that the user does not disclose it to anyone. MsB Manager, LLC. will not request, under any circumstances, whether by email or phone, the user’s personal password. The user should remember to log out of their account and close the browser window when browsing the Internet.
No data transmission over the Internet is 100% secure. Therefore, while MsB Manager, LLC. does its best to protect your personal information, it is impossible to guarantee the complete security of all information provided. The decision to use the service under these conditions is personal.
9. Your Rights and Choices
Personal data subjects have certain rights regarding their data and can exercise these rights by contacting us at: support@msbmanager.us.
These rights include:
- Confirmation of the existence of personal data processing;
- Access to personal data as per applicable law;
- Correction of incomplete, inaccurate, or outdated data;
- Data portability;
- Deletion of data when processed based on the subject’s consent or when no longer necessary, excessive, or non-compliant with applicable law;
- Requesting information about data sharing. Note that this Policy describes data sharing by MsB Manager, LLC. For more information, contact us;
- Withdrawal of consent, if applicable.
For security reasons, we will fulfill your requests only if we can verify your identity. We may request additional data or information to validate your identity and the authenticity of the data subject.
Please note that, as mentioned, MsB Manager also handles consumer data according to how our clients use our services. If you are a consumer and wish to exercise your rights regarding personal data handled by MsB Manager, please contact the client using the services.
10. California Consumer Privacy Act
The California Consumer Privacy Act (“CCPA”) grants consumers specific rights regarding their Personal Information. You, a consumer of our clients, have the right to request that businesses subject to the CCPA (which may include our clients) disclose certain information about the collection and use of your Personal Information over the past 12 months. Additionally, you have the right to request that these businesses delete the Personal Information collected from you (certain exceptions apply). If a business sells Personal Information, you have the right to opt-out of that sale. Finally, a business cannot discriminate against you for exercising a right under the CCPA.
11. Termination of Processing
This Privacy Policy applies during the period MsB Manager, LLC. stores personal data. We store and retain your information: (i) for the time required by law; (ii) until the termination of personal data processing as mentioned below; or (iii) for the time necessary to preserve MsB Manager’s legitimate interest. We will process your data during applicable statutory periods or as required to comply with a legal or regulatory obligation.
Personal data processing will terminate in the following cases: (i) when the purpose for which the data was collected has been achieved and/or the data is no longer necessary or relevant to fulfill that purpose; (ii) when the data subject requests the deletion of their data; and (iii) when there is a legal order to that effect.
In the event of the termination of personal data processing, respecting the events stipulated by applicable law or this Privacy Policy, personal data will be deleted, and this Policy will no longer apply to your relationship with MsB Manager, LLC.
12. Changes to the Privacy Policy
Due to the ongoing evolution of its business model, MsB Manager reserves the right to change this privacy policy at any time by posting the updated version on its website. If there is a significant change in the processing of personal data, you will be informed by email and given the opportunity to review the revised policy before deciding to continue using our Services.
This Policy was updated on August 27, 2024.
If you have any questions about this Policy or our privacy practices, please contact us at:
MsB Manager, LLC
345 W Sand Lake Rd, STE 210 Office 3368
Orlando, FL 32819 US
www.msbmanager.us
contact@msbmanager.us
(617) 347-5256
