Functionalities - MsB Manager

MsB Manager exists to facilitate the management of your business!!

MsB’s Management Software Built Exclusively for Your Money Transfer Store

MsB Manager exists to facilitate the management of your business!!

MsB’s Management Software Built Exclusively for Your Money Transfer Store

Find out more about what MsB Manager offers

Monthly reports

Automatically receive monthly reports directly in your email. Find out how many transfers you processed, which providers you worked with, who your best clients are, and how many new clients you gained. All of this and much more, organized and ready for your analysis.

Ease for Audits

Always stay prepared! Generate detailed and organized reports in seconds. Be audit-ready with precise data about your transfers, clients, and providers, all easily accessible.

One-Click Accounting

Simplify your accounting with a visual and intuitive interface. Clearly view the total transfers completed, the total volume of money sent, and even detailed figures by provider. With just one click, access the information you need, presented practically and efficiently.

Connection with Your Clients

Strengthen your relationship with clients! Create personalized filters and celebrate important milestones, like the number of transfers completed or total values sent, by sending special messages or promotions to your best clients.

Intuitive Graphics

Visualize your business performance like never before! See the percentage of transfers made with each provider, track your store’s performance over the months, compare new and returning clients, and explore many other metrics with clear and informative charts.

Connection with Your Clients

Intuitive Charts

Great system and very easy to use. My staff registers all the transfers in the system, and I monitor what’s happening in the stores from home. I keep an eye on the charts, track provider performance, and have renegotiated fees based on the system’s insights. I love it!

—Giselle Silva, Minas Store’s Owner

Make Work Easier for Your Team and Yourself

Strategic Insights

Identify patterns and behaviors of your clients, such as frequent or new ones. Use this data to create loyalty strategies and improve your store or team’s performance.

User Permissions

Ensure security and control. Register different users to track each employee’s actions and define precisely what each one can view, register, or modify within MsB Manager.

Unified Management

Manage all your business information in one place. Monitor completed transfers, each employee’s or provider’s data, and track the total volume sent. With simple and intuitive tools, you can easily monitor your growth.

Simplified Transfer History

Find important information in seconds! Know when each client made their last transfer, who registered it, and other essential details to maintain compliance and avoid operational errors.

With MsB Manager, I delivered everything the auditor requested in less than 20 minutes. Before, it was chaos searching for data across different systems. Now, everything is organized and ready for any consultation, and I can even export everything to Excel if needed!

—Carlos Malacrida Owner, Pizzaria Brasil

Customer Document Management

Know exactly when a client’s document is about to expire and proactively request an update. Avoid blockages, canceled transfers, or dissatisfaction, ensuring efficient and uninterrupted service.

Detailed Transfer History

Easily track all transfers made by your clients. Find out which provider was used, who registered the transfer, and other essential details. Simplify consultations and keep your compliance always up to date.

Frequently Asked Questions FAQ

1) What is an MSB?

MSB stands for Money Services Business.
It is a regulatory classification in the United States that includes businesses such as money transfer stores, money transfer agents, remittance businesses, check cashing services, and money order providers.

MsB Manager was built specifically for money transfer stores and agents that work with one or multiple remittance companies and need centralized control of customer data, transactions, and compliance-related information

2) What is MsB Manager?

MsB Manager is a specialized management system designed exclusively for money transfer stores and money transfer agents.

Unlike generic CRMs, ERPs, or banking software, MsB Manager centralizes customer data, transaction history, and operational information across multiple remittance companies in a single system.

It helps money transfer businesses:

Increase transaction volume
Improve customer retention
Maintain operational control
Respond confidently to audits
Understand customer behavior and revenue trends

3) What problem does MsB Manager solve for money transfer stores?

Money transfer stores often work with multiple remittance providers, each with its own system.
This fragments customer data, transaction history, and compliance tracking.

MsB Manager solves this by acting as a store-level control system that consolidates all transactions and customer activity across providers, giving the store full visibility and control — independent of the remittance companies’ portals.

4) Are transactions registered automatically?

Yes.
MsB Manager supports automatic transaction registration in real time, as well as batch registration when needed.

This allows money transfer agents to:

Keep serving customers without interruption
Maintain up-to-date transaction records
Ensure complete and consistent data across providers

The system is designed so transactions are captured as they happen, without requiring manual entry for every operation.

5) What happens if my staff cannot register transactions manually during busy hours?

That’s not a problem.

MsB Manager was designed for high-volume money transfer environments.
Transactions can be:

Registered automatically
Registered in real time
Registered in batch during cash closing

This ensures data accuracy without slowing down customer service, even during peak hours.

6) Do I need management software if I already use the providers’ systems?

Yes.

Remittance provider systems are designed for their own operations, not for store-level management.

MsB Manager sits above provider portals, giving money transfer stores:

A unified customer view
Consolidated transaction history
Store-level limits and alerts
Business and revenue insights

This is essential for stores that want to grow transaction volume, retain customers, and operate with confidence.

7) Is MsB Manager a CRM?

MsB Manager is not a generic CRM.

It is a money transfer store management system, built specifically for:

Tracking remittance transactions
Managing customer limits and behavior
Centralizing activity across multiple providers
Supporting compliance workflows

Generic CRMs are not designed to handle transaction-level aggregation, remittance limits, or MSB operational requirements.

8) How does document storage work?

MsB Manager includes secure document storage for:

Customer IDs
Receipts
Supporting documents
Compliance-related files

Documents are automatically linked to customers and transactions, with expiration alerts to prevent issues during audits.

There are no additional charges per document. Storage is included as part of the platform.

9) Is there a free trial?

Yes.
You can try MsB Manager free for 14 days.

The trial gives full access to the platform so you can see how it works with your real operation, providers, and customer flow.

10) Is there any installation or setup cost?

No.

There are no installation fees.
Once you subscribe, your account is created and you can start using the system immediately.

Our team provides assisted onboarding to ensure your store is set up correctly from day one.

11) How does support work?

MsB Manager offers:

Assisted onboarding
Documentation and tutorial resources
Direct support via chat, email, and WhatsApp (business hours)

Our support team understands money transfer operations, not just software, and can assist with both technical and operational questions.

12) How do I choose the right plan?

You can speak directly with one of our specialists.

We’ll help you choose the plan that best fits:

Your number of stores
Transaction volume
Operational complexity
Growth goals

👉 Talk to a specialist

Find out more about what MsB Manager offers

—Giselle Silva, Minas Store’s Owner

Make Work Easier for Your Team and Yourself

—Carlos Malacrida Owner, Pizzaria Brasil

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