Money Transfer Store Software –
Frequently Asked Questions
1) What is an MSB?
MSB stands for Money Services Business.
It is a regulatory classification in the United States that includes businesses such as money transfer stores, money transfer agents, remittance businesses, check cashing services, and money order providers.
MsB Manager was built specifically for money transfer stores and agents that work with one or multiple remittance companies and need centralized control of customer data, transactions, and compliance-related information.
2) What is MsB Manager?
MsB Manager is a specialized management system designed exclusively for money transfer stores and money transfer agents.
Unlike generic CRMs, ERPs, or banking software, MsB Manager centralizes customer data, transaction history, and operational information across multiple remittance companies in a single system.
It helps money transfer businesses:
Increase transaction volume
Improve customer retention
Maintain operational control
Respond confidently to audits
Understand customer behavior and revenue trends
3) What problem does MsB Manager solve for money transfer stores?
Money transfer stores often work with multiple remittance providers, each with its own system.
This fragments customer data, transaction history, and compliance tracking.
MsB Manager solves this by acting as a store-level control system that consolidates all transactions and customer activity across providers, giving the store full visibility and control — independent of the remittance companies’ portals.
4) Are transactions registered automatically?
Yes.
MsB Manager supports automatic transaction registration in real time, as well as batch registration when needed.
This allows money transfer agents to:
Keep serving customers without interruption
Maintain up-to-date transaction records
Ensure complete and consistent data across providers
The system is designed so transactions are captured as they happen, without requiring manual entry for every operation.
5) What happens if my staff cannot register transactions manually during busy hours?
That’s not a problem.
MsB Manager was designed for high-volume money transfer environments.
Transactions can be:
Registered automatically
Registered in real time
Registered in batch during cash closing
This ensures data accuracy without slowing down customer service, even during peak hours.
6) Do I need management software if I already use the providers’ systems?
Yes.
Remittance provider systems are designed for their own operations, not for store-level management.
MsB Manager sits above provider portals, giving money transfer stores:
A unified customer view
Consolidated transaction history
Store-level limits and alerts
Business and revenue insights
This is essential for stores that want to grow transaction volume, retain customers, and operate with confidence.
7) Is MsB Manager a CRM?
MsB Manager is not a generic CRM.
It is a money transfer store management system, built specifically for:
Tracking remittance transactions
Managing customer limits and behavior
Centralizing activity across multiple providers
Supporting compliance workflows
Generic CRMs are not designed to handle transaction-level aggregation, remittance limits, or MSB operational requirements.
8) How does document storage work?
MsB Manager includes secure document storage for:
Customer IDs
Receipts
Supporting documents
Compliance-related files
Documents are automatically linked to customers and transactions, with expiration alerts to prevent issues during audits.
There are no additional charges per document. Storage is included as part of the platform.
9) Is there a free trial?
Yes.
You can try MsB Manager free for 14 days.
The trial gives full access to the platform so you can see how it works with your real operation, providers, and customer flow.
10) Is there any installation or setup cost?
No.
There are no installation fees.
Once you subscribe, your account is created and you can start using the system immediately.
Our team provides assisted onboarding to ensure your store is set up correctly from day one.
11) How does support work?
MsB Manager offers:
Assisted onboarding
Documentation and tutorial resources
Direct support via chat, email, and WhatsApp (business hours)
Our support team understands money transfer operations, not just software, and can assist with both technical and operational questions.
12) How do I choose the right plan?
You can speak directly with one of our specialists.
We’ll help you choose the plan that best fits:
Your number of stores
Transaction volume
Operational complexity
Growth goals
Still have doubts?
We have the answers.
